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Reset HP Probook with internal / non-removable battery

posted Jan 31, 2018, 11:08 AM by Jeremy Noyes   [ updated Jan 31, 2018, 11:10 AM ]
Many times in the past I have asked users to unplug their laptop and remove the battery which takes care of many power related laptop issues.  The problem is many of today's modern laptops include a non-removable battery.   This means you can't simply remove the battery to reset the laptop.   Instead try the following, which works for most laptops including the HP Probook G4 series.  
  • Unplug the power from the laptop
  • Press and hold the power button for 20 - 30 seconds
  • Plug the power back in and press the power button once to turn back on
This this doesn't work it is not a simple fix and an service ticket should be created.